SO CLOSE AND YET SO FAR Is that how many documents seem to you? Indeed, getting what you want—when, where, and how you want it—can be a real uphill battle. It’s a process that can be fraught with difficulties, not the least of which includes the overwhelming volume and complexity of content and the myriad ways of accessing and managing it. And that’s true for everyone involved, from the content licensors to the aggregators to the librarians to the end users